I See Adventures FAQs
General Inquiries
How can I get in touch with your team?
What are your business hours?
Our team is available:
- Monday to Friday: 10:00 AM – 7:00 PM Pacific Time
- Saturday: 10:00 AM – 4:00 PM Pacific Time
- Sunday: Closed
While you are traveling, our agency and local partners will provide 24/7 trip support throughout your journey via WhatsApp, a free, cross-platform messaging and calling app.
Where is your office located?
We are based in California, serving clients from all over the United States.
How soon can I expect a response to my email/inquiry?
Once we receive an email or inquiry form from you, we will respond to you within 1-2 business days.
Services and Support
What kind of travel services do you offer?
At I See Adventures, we build personalized itineraries tailored to your interests, needs, and travel style, using our knowledge of local destinations and our existing adventures as inspiration.
Can you help me customize my travel plan?
Absolutely! Provide details about your desired destination(s), budget, and travel dates in the inquiry form, and our team will design a personalized itinerary for you.
Do you assist with visas and travel documentation?
Yes, we provide guidance on visa requirements and can assist with the application process for certain destinations.
What destinations do you specialize in?
We focus on the following four countries in Southeast Asia: Vietnam, Thailand, Cambodia, and Laos. Our goal in the future is to expand our services to other countries in Southeast Asia and the Far East, namely Japan and South Korea.
Booking and Payments
Do you charge a planning fee for your services?
Yes, we charge a planning fee of $200 for each adventure that we design. However, this planning fee will be reapplied as a $200 discount to the final price of your trip, once you have secured your booking with us. This is our way of saying thank you for choosing I See Adventures to plan your trip!
For more information, please feel free to email or schedule a discovery call with us.
How do I book a trip with your agency?
To book a trip, fill out our inquiry form or schedule a call with us. Once we discuss your preferences, we’ll provide a detailed proposal and booking instructions.
Which payment methods do you accept?
We accept payments through credit cards, mailed checks, bank transfers, and PayPal. Contact us for secure payment options.
Can I cancel or modify my booking?
How far in advance should I start planning my trip?
We generally recommend our travelers to plan their trips six months to a year in advance, especially if you are traveling during the peak season for your destination(s). This is to allow us ample time to plan and adjust your adventure, making sure your travel documents are in order, and arrange all necessary travel components (including accommodations, transportations, meals, flights, and activities).
Trip Support
Do you offer travel assistance during trips?
Yes, we provide 24/7 support for all booked trips. Contact details for on-the-ground support will be shared before your departure.
Do you offer travel insurance?
While we do not directly offer travel insurance, we highly recommend you purchase travel insurance policy to protect yourself from trip cancellations/interruptions, medical emergencies, lost baggage, etc. and to afford yourself some peace of mind during your trip.
What happens if my trip is affected by unforeseen events or emergencies?
Stay informed with reliable travel resources such as the CDC Travel Health Notices and U.S. Department of State Travel Advisory.